Our Service Culture Principles
“Be the 1” is our service culture, which helps each of us strive to do our best every day. Our culture runs on nine core principles, creating a collaborative and enjoyable work experience for all.
- BE PROUD of who we are—our bank, our customers, and our community.
- BE EMPOWERED to make decisions and solve problems.
- BE RELATIONSHIP MANAGERS, focusing on our clients' needs.
- BE THE EXPERT, recommending products that fit.
- BE PROMPT, CLEAR COMMUNICATORS, keeping each other and customers well informed.
- BE HONEST, SINCERE, EMPATHETIC, AND APPRECIATIVE with each other, our support teams, and our clients.
- BE PASSIONATE ABOUT SEEKING EDUCATION for yourself and our customers.
- BE POSITIVE AND HAVE FUN.
- BE ONE TEAM, respectfully working together for the success of the company we own