What Internet browser should I use?
To have the best experience, use the latest version of Chrome, Firefox, Microsoft Edge, or Safari. Internet Explorer is not recommended, as it no longer supports the minimum security measures required to keep your data safe.
Why do I need an authentication code?
Two-factor authentication adds another layer of protection to your accounts. The first time you log in, you’ll be asked to secure your account with an email address and cell phone number.
How do I get my authentication code?
The first time you log in, you'll be prompted to choose one of the following verification methods:
- Voice or text message*
- Authy
- Authenticator app
- FIDO security key*
- Symantec VIP*
While all methods enhance security, Authenticator apps and tokens (Symantec VIP and FIDO) offer stronger protection than voice or text messages.
The Digital Banking platform will remember which device you use, so if you check the “don’t ask for codes again on this computer” box during log in and always use the same device, you’ll only need to enter the code once. If you log in using a different device, you’ll be asked to verify you are who you say you are. Do not share verification codes with anyone else.
*Requires mobile app version 3.19 or later. Users on previous versions of the mobile app may encounter errors during high-risk actions, account recovery, and enrollment.
After I receive an Authy code, how long is the code valid?
2FA tokens are generally valid for three to six minutes working around issues of time synchronization and drift. Tokens obtained using the app have a longer validity window for this reason, while SMS and voice requests are valid for exactly three minutes.
I stopped receiving SMS text after downloading Authy. How do I change back to receiving texts?
If you have ever installed the Authy app and registered it with the same phone number as you enrolled in 2FA in Digital Banking, Authy becomes the default code delivery platform. Other code delivery options can still be used by selecting "Try another way" at the code entry screen and selecting the delivery method you want to use.
What happens if I uninstall Authy?
Nothing will happen. Authy remembers phone numbers, although you may need to reset your Digital Banking 2FA enrollment so you can register again.
How does the Phone call verification work?
If you opt to receive a phone call instead of a text message, you'll receive the verification code in the form of a robocall. The robocall provides a single digit for you to enter on the phone. Then the robocall provides a seven-digit verification code for you to enter in Digital Banking (Online or Mobile). If you don’t enter the initial single digit, the verification code isn’t given nor is it left on a voicemail system. If you don't answer the robocall, you'll need to select to have the code re-sent. The robocall phone number may be listed as coming from anywhere in the U.S..
How do I reset my 2FA enrollment?
You can reset your own 2FA enrollment in both Online and Mobile by going to the security settings in your profile page. First Bank & Trust can also assist with resetting your 2FA.
Will I be able to view my past statements and notices?
Yes. If you are enrolled to receive electronic statements today, you will be able to see them within the Digital Banking platform both online and in the mobile app. Click on any account name and select “Statements & Notices.” Next, choose the account statement or notice you want to view. Up to 18 months of statements will be available.
How much account transaction history is available?
Your history will build as more transactions accrue. You can view up to the last 18 months of statements.
Is secure messaging be available?
Yes. You can easily initiate secure messages and send from several places within the Digital Banking platform. To review past messages, simply click on “messages” from the dashboard or menu.
How do I transfer funds between my First Bank & Trust accounts?
To transfer funds between your accounts:
2. Select Transfers in the left-hand menu.
3. Select Make a transfer.
4. Choose the accounts you want to transfer funds from and to, and enter the amount. (OPTIONAL: Set the frequency and date under “More options.”)
5. Click Submit.
How do I deactivate a debit card?
You can temporarily suspend your debit card within the “Card Management” option by changing the toggle switch to temporarily suspend your card.
If you want to report your card lost/stolen, click on the card you want to report, then choose “Report lost/stolen.” You will need to contact the bank to report any suspicious transactions and also to reorder a new card. (Note: This action will deactivate your existing card immediately. Any one-time and recurring transactions will be blocked.)
What do I do if I am having trouble or have additional questions?
Please call us at 800.843.1552 and press 1 for Digital Banking assistance. You may also stop into any of our locations or send us a secure message through “messages.”
How can I change my username to something easier to remember?
Mobile app:
- Select the menu button in the top left corner and then select your name at the bottom of the pop-out menu.
- Select Settings
- Select Security
- Change Username > Enter Password > Submit
- Create Username
Browser:
- Select your name in the bottom left corner of the dashboard
- Select Settings
- Select Security
- Username