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To have the best experience, use the latest version of Chrome, Firefox, Microsoft Edge, or Safari. Internet Explorer is not recommended, as it no longer supports the minimum security measures required to keep your data safe.
Two-factor authentication adds another layer of protection to your accounts. The first time you log in, you’ll be asked to secure your account with an email address and cell phone number. 
The first time you log in, you'll be prompted to choose one of the following verification methods: 
  • Voice or text message*
  • Authenticator app
  • FIDO security key*
  • Symantec VIP*
 
While all methods enhance security, Authenticator apps and tokens (Symantec VIP and FIDO) offer stronger protection than voice or text messages.
 
The Digital Banking platform will remember which device you use, so if you check the “don’t ask for codes again on this computer” box during log in and always use the same device, you’ll only need to enter the code once. If you log in using a different device, you’ll be asked to verify you are who you say you are. Do not share verification codes with anyone else.
 
*Requires mobile app version 3.19 or later. Users on previous versions of the mobile app may encounter errors during high-risk actions, account recovery, and enrollment.



If you opt to receive a phone call instead of a text message, you'll receive the verification code in the form of a robocall. The robocall provides a single digit for you to enter on the phone. Then the robocall provides a seven-digit verification code for you to enter in Digital Banking (Online or Mobile). If you don’t enter the initial single digit, the verification code isn’t given nor is it left on a voicemail system. If you don't answer the robocall, you'll need to select to have the code re-sent. The robocall phone number may be listed as coming from anywhere in the U.S..
You can reset your own 2FA enrollment in both Online and Mobile by going to the security settings in your profile page. First Bank & Trust can also assist with resetting your 2FA.


Yes. If you are enrolled to receive electronic statements today, you will be able to see them within the Digital Banking platform both online and in the mobile app. Click on any account name and select “Statements & Notices.” Next, choose the account statement or notice you want to view. Up to 18 months of statements will be available.
Your history will build as more transactions accrue. You can view up to the last 18 months of statements.
Yes. You can easily initiate secure messages and send from several places within the Digital Banking platform. To review past messages, simply click on “messages” from the dashboard or menu.
To transfer funds between your accounts:

2. Select Transfers in the left-hand menu.


3. Select Make a transfer.

4. Choose the accounts you want to transfer funds from and to, and enter the amount. (OPTIONAL: Set the frequency and date under “More options.”)

5. Click Submit.
You can temporarily suspend your debit card within the “Card Management” option by changing the toggle switch to temporarily suspend your card.

If you want to report your card lost/stolen, click on the card you want to report, then choose “Report lost/stolen.” You will need to contact the bank to report any suspicious transactions and also to reorder a new card. (Note: This action will deactivate your existing card immediately. Any one-time and recurring transactions will be blocked.)

Please call us at 800.843.1552 and press 1 for Digital Banking assistance. You may also stop into any of our locations or send us a secure message through “messages.”

Mobile app:

  1. Select the menu button in the top left corner and then select your name at the bottom of the pop-out menu. 
  2. Select Settings 
  3. Select Security 
  4. Change Username > Enter Password > Submit 
  5. Create Username 


Browser:

  1. Select your name in the bottom left corner of the dashboard
  2. Select Settings
  3. Select Security
  4. Username