What Internet browser should I use?
To have the best experience, use the latest version of Chrome, Firefox, Microsoft Edge, or Safari. Internet Explorer is not recommended, as it no longer supports the minimum security measures required to keep your data safe.
Why do I need an authentication code?
Two-factor authentication adds another layer of protection to your accounts. The first time you log in, you’ll be asked to secure your account with an email address and cell phone number. A unique code will then be generated and sent to you via text, and you’ll use that code to gain access to your accounts. The Digital Banking platform will remember which device you use, so if you check the “don’t ask for codes again on this computer” box during log in and always use the same device, you’ll only need to enter the code once. If you log in using a different device, you’ll be sent a new code to verify you are who you say you are. Do not share this code with anyone else.
How do I get my authentication code?
During the log-in process, a code will be sent by text to the phone number you specified. If your phone doesn’t accept texts, you can choose a different option (such as a voice phone call). (Note: Authentication codes cannot be received via email.)
How do I deactivate a debit card?
You can temporarily suspend your debit card within the “Card Management” option by changing the toggle switch to temporarily suspend your card.
If you want to report your card lost/stolen, click on the card you want to report, then choose “Report lost/stolen.” You will need to contact the bank to report any suspicious transactions and also to reorder a new card. (Note: This action will deactivate your existing card immediately. Any one-time and recurring transactions will be blocked.)
Will I be able to view my past statements and notices?
Yes. If you are enrolled to receive electronic statements today, you will be able to see them within the Digital Banking platform both online and in the mobile app. Click on any account name and select “Statements & Notices.” Next, choose the account statement or notice you want to view. Up to 18 months of statements will be available.
How much account transaction history is available?
Your history will build as more transactions accrue. You can view up to the last 18 months of statements.
Will secure messaging be available?
Yes. You can easily initiate secure messages and send from several places within the Digital Banking platform. To review past messages, simply click on “messages” from the dashboard or menu.
How do I transfer funds between my First Bank & Trust accounts?
To transfer funds between your accounts:
2. Select Transfers in the left-hand menu.
3. Select Make a transfer.
4. Choose the accounts you want to transfer funds from and to, and enter the amount. (OPTIONAL: Set the frequency and date under “More options.”)
5. Click Submit.
What do I do if I am having trouble or have additional questions?
Please call us at 800.843.1552 and press 1 for Digital Banking assistance. You may also stop into any of our locations or send us a secure message through “messages.”
How can I change my username to something easier to remember?
Mobile app:
- Select the menu button in the top left corner and then select your name at the bottom of the pop-out menu.
- Select Settings
- Select Security
- Change Username > Enter Password > Submit
- Create Username
Browser:
- Select your name in the bottom left corner of the dashboard
- Select Settings
- Select Security
- Username